Engaging operators directly in equipment maintenance to maximize uptime.
Mukherjee's approach to TQM emphasizes the importance of achieving extra quality, which goes beyond meeting customer requirements. Extra quality refers to exceeding customer expectations and delivering products or services that are superior to those of competitors. To achieve extra quality, organizations should:
Using quantitative data and statistical tools to drive organizational changes and consensus.
: Isolating the vital 20% of causes responsible for 80% of systemic defects. total quality management pn mukherjee pdf extra quality
To further guide your learning, here is a high-level summary of the book's key sections.
Senior executives must actively lead, not just endorse, the quality transformation.
: Discuss Mukherjee’s emphasis on Planning (vision/mission), Performance (measurement), Processes (system management), and People (empowerment and teamwork). Senior executives must actively lead, not just endorse,
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"Total Quality Management" by P.N. Mukherjee (published by PHI Learning) provides a comprehensive framework for implementing TQM, covering topics like customer focus, continuous improvement, and ISO standards. The text, often used for engineering and management studies, includes practical case studies from Indian industries, with a second edition available as of 2024. Explore the book's details and preview options at Google Books Google Books TOTAL QUALITY MANAGEMENT - P. N. MUKHERJEE
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Before diving into the PDF resources, it is crucial to understand the author’s credibility. is a revered author and academician in the field of Industrial Engineering and Management. Unlike Western authors who focus solely on Six Sigma or ISO standards, Mukherjee bridges the gap between statistical process control (SPC) and the humanistic side of quality management.
Structured forms used to collect and analyze real-time data at the source.
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