If you are using an API-integrated setup, let me know if you are managing a or a cloud-based API integration , and what operating system your server uses so I can tailor the fix. Share public link
Did this error start occurring right after a or a data catalog update ?
Loading Data Failed: How to Fix the TecDoc Configuration File Error If you are using an API-integrated setup, let
TecDoc relies on specific paths to load images and PDF documents. If the configuration file points to a drive letter or a directory that no longer exists, the initialization process will fail.
Find the working tecdoc.ini or config files and copy them to a secure backup folder. If the error occurs again after a system crash, you can simply paste the healthy file back in. If the configuration file points to a drive
This is the "smoking gun" for TecDoc 2020 users. A specific security update released by Microsoft (KB5011048) is incompatible with the activation mechanism used by certain versions of TecDoc. Installing this update instantly triggers the "loading data failed" error, even on a previously working system.
Navigate to your local installation directory (usually found at C:\Program Files\TecDoc\ ). This is the "smoking gun" for TecDoc 2020 users
Follow these troubleshooting steps in order to resolve the issue. Step 1: Run TecDoc as an Administrator
Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\TecDoc\ (or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TecDoc\ on 64-bit systems). Review the string values for , DataPath , and Database .