Technology is not perfect. Sometimes, the automated "forgot password" flow fails. Here is what to do if you are stuck:
A One-Time Password (OTP) will be sent to your registered mobile number or email address.
As Chola continues to empower its sales force through digital tools like the Leap initiative, mastering basic account management is essential. For a smooth experience, keep these best practices in mind:
How to Reset Your LEAP Chola Sales Login Password: A Step-by-Step Guide leap chola sales login password forgot
If the automated flow fails, do not hesitate to contact your internal Sales IT Helpdesk. Keeping your contact information updated within your profile is the best long-term solution to prevent this issue.
When you contact them, be sure to provide as much information as possible to verify your identity and expedite the process, such as your full name, employee ID or agent code, registered email address, and a clear description of the issue.
Click the link in the email. You’ll be taken to a secure page where you can set a . Technology is not perfect
:
If your credentials have been revoked (deactivated user), the password reset will fail. You cannot reactivate yourself. Your reporting manager must request a new user ID.
If you have forgotten your password or find yourself locked out, follow these official steps to reset your credentials. Step 1: Navigate to the Official Login Page As Chola continues to empower its sales force
Choose to receive an OTP (One-Time Password) on your registered mobile number. New Password: Enter the OTP and type in your new password.
At least one uppercase letter, one lowercase letter, one number, and one special character (e.g., #?!@$%^&*-). Chola Self-Service Portal Support for Internal Sales Applications For specific internal sales apps like ConnectorApp , standard recovery options may vary: Mobile App Recovery: Look for the "Forgot password?"