If the online portal returns an error (e.g., “Serial number not found”), do not panic. This often happens with older models or large corporate batches. Kodak’s Indian warranty backend is managed by and Scanpoint Geomatics for certain regions.
: Call 1800-209-9269 .
: Call the Kodak Alaris India sales line at 18002099269 or the dedicated service line at 18002108989 .
Unlike consumer electronics, Kodak scanners in India often have three distinct warranty layers: kodak scanner warranty check india work
If your scanner requires immediate intervention or you want an instant confirmation of your warranty window, use these official communication routes:
Call the toll-free number (1800 103 9092) or visit the Alaris India Care portal. Do not send the scanner without a Return Merchandise Authorization (RMA) number—the service center in Pune or Noida will reject the package.
: Service center locations and contact numbers can change. It is always best to verify a local center's status with Centillion before visiting. If the online portal returns an error (e
Many business-grade scanners include on-site help, which may offer response times as fast as 8 hours depending on your service level agreement.
Enter your Serial number or K-number into the designated field.
The operational fulfillment of your warranty depends heavily on the model tier and the agreement signed at the point of acquisition: Capture Pro Registration Form - Kodak Alaris : Call 1800-209-9269
If you encounter issues that you believe are covered under warranty, you should take the following steps to get your scanner repaired or replaced efficiently.
Most standard plans include the cost of replacement parts and the labor required for repair. Advanced Unit Replacement (AUR):
: For specific models like the E1000 and S2000 series, Kodak Alaris often provides a 5-year advanced exchange warranty, which includes sending a replacement unit within one business day if a repair is needed. Regional Contacts Mumbai Corporate Office : Kodak Alaris India Pvt Ltd is located at Solitaire Corporate Park, Andheri East.
In India, feed rollers and separation pads are considered consumables and typically have a 90-day warranty or 50,000 cycles, whichever comes first. Most standard warranties exclude them. Check your specific KCare terms.