How To Unblock A - Prison Call

Deposit money into a prepaid account (often called AdvancePay or Prepaid Collect). Ensure you fund the specific phone number receiving the calls, not just the inmate's trust fund.

Before you can unblock a number, you need to understand what kind of block it is. The causes generally fall into four main categories:

If you have set up direct billing with the phone provider (where call charges appear on your regular phone bill), a past‑due balance will trigger a block. Pay the outstanding balance in full, then contact customer service to request removal of the block. how to unblock a prison call

To unblock a prison call, you must first identify where the block is occurring: at the , with the third-party phone provider (like Securus or GTL), on your phone's hardware/software , or through your service carrier . 1. Unblocking via the Service Provider

Call your mobile carrier (T-Mobile, Verizon, AT&T, etc.) and speak with customer service. Ask them the following specific questions: Deposit money into a prepaid account (often called

This is the most common technical trigger. If your phone clicks because you receive another call, or if you attempt to merge someone else into the line, the prison system flags this as a security breach (3-way calling) and terminates or blocks the line. Administrative and Security Blocks

Most correctional facilities use a specific vendor. You will need to contact their customer support or log into your account on their website to remove a block. The causes generally fall into four main categories:

Dial *71 or *70 (depending on your carrier) before receiving calls to temporarily disable call waiting.

If you have tried all of the above and still cannot receive calls, contact the facility directly. The facility may have placed a block on your number for security reasons, or the incarcerated person may have disciplinary restrictions on their calling privileges. Ask to speak with the facility’s telephone coordinator or the incarcerated person’s case manager for more information.

The good news is that a block is often reversible. Here’s a practical guide to understanding why blocks happen and how to fix them.