Yes. You can upgrade or downgrade your bouquet at any time by making a payment for the new package and then contacting customer care to ensure your decoder reflects the change.
This method is recommended for quick, offline activation from your mobile phone. on your phone.
: This is often due to an antenna or dish issue. First, check that all cable connections are tight. For DTT, ensure your antenna is positioned for the best reception. For DTH, verify your satellite dish is correctly aligned. Also, leave the decoder on one channel for up to 15 minutes to receive the automatic activation signal. If this doesn't work, call customer service to have them resend the activation signal.
If you prefer using a smartphone, the official TopStar app offers a seamless way to link, pay for, and activate your decoder. how to activate topstar decoder zambia exclusive
The most useful part was the clear explanation of the USSD code (*367#). I had no idea you don’t need to go to a TopStar office or find an agent online. The guide showed me how to:
Send this SMS to (for Airtel) or 7777 (for Zamtel).
Dial *344# and follow the merchant payment prompts for TopStar. on your phone
This comprehensive, exclusive guide walks you through the entire activation process, troubleshooting tips, and how to manage your subscription seamlessly. Prerequisites: What You Need Before Activation
This is the most popular and convenient method for most users in Zambia. You can activate directly from your mobile phone without needing internet data.
| Item | Description | | :--- | :--- | | | The device (usually model TS-2020 or HD-801). | | Smartcard | The white or silver card inserted into the decoder. | | UHF Antenna | Outdoor or indoor antenna (pointed towards the nearest TopStar tower). | | TV with AV/HDMI | Basic TV to see the on-screen menu. | | Active SIM Card | Airtel Zambia or Zamtel (TopStar uses these networks for SMS activation). | | Mobile Money | At least ZMW 30–50 for the starter package. | For DTT, ensure your antenna is positioned for
(found on the bottom of the decoder) and press send.
Ensure you have paid for your preferred TopStar bouquet (Nova, Basic, Classic, or Unique) via mobile money or an authorized dealer.