Sometimes this error is caused by a bug in older firmware, where the system miscalculates the decoding load.

Some users reported this error appearing specifically after firmware updates (e.g., version 4.60), suggesting software-side resource management issues. Recommended Solutions

The number of remote connections (viewing on a phone or PC) is limited. For many NVRs, this limit is around 128, but actual playback capacity is lower.

typically occurs when your Hikvision NVR/DVR has hit its hardware or software limit for simultaneous remote streams

in Management settings to see exactly which IP addresses are currently occupying links. Are you seeing this error on a mobile app (Hik-Connect) or on a PC software

This error essentially means your recording device has reached its maximum simultaneous decoding capability for playback, preventing you from adding more cameras to your live view or playback screen.

Ask family members or coworkers to stop streaming recorded video at the same time. 4. Adjust the Encoding Settings Lowering data demand prevents the system from locking up. Use iVMS-4200 to enter the camera's . Go to the Video/Audio configuration tab. Drop the video frame rate down to 15 frames per second .

: Changing the encoding from H.265/H.265+ to H.264 can sometimes resolve playback failures related to iframe handling on mobile apps. Limit Playback Channels Hik-Connect mobile app

How to Fix "Hikvision Maximum Number of Channels Under Playback Reached" Error

How to Fix the "Maximum Number of Channels Under Playback Reached" Here are the step-by-step solutions to resolve this error: 1. Reduce the Number of Simultaneous Playback Channels