Available in the Avaya Documentation Center for various AES versions (e.g., 8.x, 10.x) .
Outlines requirements for secure connection between the JTAPI client application and the AES server using Transport Layer Security (TLS) .
Java developers, CTI application developers, and system integrators .
: Invocations in JTAPI are converted into CSTA messages, which are then sent to the AES TSAPI Service , and finally translated to ASAI for the Communication Manager. avaya jtapi programmer 39-s guide
public void answerCall(TerminalConnection termConn) try if (termConn.getState() == TerminalConnection.RINGING) termConn.answer(); System.out.println("Call answered successfully."); catch (Exception e) System.err.println("Could not answer call: " + e.getMessage()); Use code with caution. 7.3 Dropping / Hanging Up a Call
The AE Services JTAPI implementation acts as a client wrapper over the TSAPI (Telephony Services API) service, translating Java commands into CSTA (Computer Supported Telecommunications Applications) messages. Core JTAPI Object Model
Your JTAPI application communicates with the AES server, which in turn connects to the CM. The JTAPI implementation in AES is essentially a Java-based client for the Telephony Services API (TSAPI), which is the native C/C++ interface to the CM. Available in the Avaya Documentation Center for various
// A listener for events on a specific TerminalConnection public class MyCallListener implements CallControlTerminalConnectionListener
+---------------------------------------+ | Custom Java Application | +---------------------------------------+ | (JTAPI API) +---------------------------------------+ | Avaya JTAPI Client | +---------------------------------------+ | (TSAPI over TCP/IP) +---------------------------------------+ | Application Enablement Services (AES)| +---------------------------------------+ | (ASA/ASA_IP) +---------------------------------------+ | Communication Manager (CM) | +---------------------------------------+
[ Java Application ] ---> (JTAPI Client Library) | (TCP/IP Secure Link) v [ Avaya Application Enablement Services (AES) ] | (ASAIL / TSAPI Protocol) v [ Avaya Aura Communication Manager (CM) ] 2. Standard JTAPI vs. Avaya Extensions : Invocations in JTAPI are converted into CSTA
Building a functional Avaya JTAPI application involves a structured lifecycle: initializing the session, registering monitors, executing call control commands, and handling real-time events. Step 1: Initializing the Provider
The is essential for building powerful CTI applications that leverage the full capabilities of Avaya Aura Communication Manager. By understanding the core object model and mastering event-driven call control, developers can create seamless integrations that enhance employee productivity and customer service. If you can tell me: Are you working with Avaya Aura (AES) or an older system? Are you trying to monitor extensions or build a softphone ? I can provide specific code examples for your project. Share public link
Telephony software demands strict adherence to system constraints, low latency, and highly resilient error-handling paradigms.
Beyond standard JTAPI 1.4, the guide details proprietary enhancements found in the com.avaya.jtapi.tsapi package:
A successful project begins with a properly configured environment. Here is a step-by-step guide to get your development environment up and running.